(Mandarin)Buyer Purchase Requisition & Purchase Order Management

About this role

Desired Competencies (Technical/Behavioral Competency)

Must-Have

· Experience in Monitor/Manage Supplier Information

· Create/Distribute PO, Reconcile purchase orders, research & resolve order exceptions. SAP S4/ ERP and Ariba usage experience

Good-to-Have

· Experience in Purchasing, Sourcing & Supplier Management for goods/ services.

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Responsibility of / Expectations from the Role

• 1
• Provide digital/email-based help desk support for procurement service requests, issues, disputes, and Level 1 “how-to” questions.
• 2
• Guide end users on proper buying channels, procurement policies, procedures, and requisition changes.
• 3
• Log, track, and follow up on end-user and supplier inquiries, issues, disputes, and order-management requests.
• 4
• Maintain and update contact center procedures, tools, scripts, templates, and service documentation.
• 5
• Review approved requisitions for completeness, accuracy, policy compliance, pricing, terms, and supplier/channel alignment.
• 6
• Create, update, and manage purchase orders in Ariba, including manual/non-catalog PO creation and approved modifications.
• 7
• Send purchase order information to suppliers and support PO order-management questions from end users and suppliers.
• 8
• Expedite or de-expedite orders as requested and follow up with suppliers for ETA and order acknowledgements.
• 9
• Support urgent down-tool requests by validating request details, creating POs, coordinating supplier follow-up, and resolving discrepancies such as price or ETA changes.
• 10
• Download, validate, and reconcile blocked invoices for completeness, accuracy, policy compliance, proof of delivery, bill of lading, or tracking documentation.
• 11
• Raise and manage resolution requests or escalation tickets based on invoice and goods-receipt issues until resolution.
• 12
• Accept or reject invoices as appropriate and complete assigned SOX compliance files within required timelines.
• 13
• Notify internal stakeholders of supplier service issues, late deliveries, or dissatisfactory interactions.
• 14
• Provide feedback on purchased goods and services specifications when appropriate.

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Required Skills & Experience

• 1
• Experience in procurement operations, procure-to-pay, purchase order management, invoice reconciliation, accounts payable support, or a related shared-services environment.
• 2
• Working knowledge of Ariba or comparable procurement/e-sourcing platforms.
• 3
• Strong understanding of requisition-to-PO workflows, supplier communication, invoice-block resolution, and procurement compliance.
• 4
• Ability to follow standard operating procedures, maintain documentation, and meet service-level timelines.
• 5
• Strong attention to detail when reviewing requisitions, invoices, pricing, terms, delivery confirmations, and supporting documentation.
• 6
• Clear written communication skills for end-user and supplier support through digital channels.
• 7
• Ability to prioritize urgent requests, including down-tool or line-down situations.
• 8
• Familiarity with SOX controls and compliance documentation is preferred.

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Systems and Tools

1

Ariba procurement platform

2

Email/digital help desk or ticketing tools

3

Reporting/data repositories such as BW or equivalent systems

4

Microsoft Excel and standard office productivity tools