Remedy Developer L2

About this role

Input Zero Technologies is an enterprise service management company specializing in ServiceNow, BMC, automation, ITSM, ITOM, GRC, and enterprise workflow solutions. We help organizations streamline complex service operations and build dependable enterprise workflows that support business-critical processes.

As a Remedy Developer L2, you will play an important role in maintaining and enhancing the BMC Remedy environment that supports day-to-day service operations. This role is focused on keeping the platform reliable, responsive, and aligned with business needs while working closely with internal teams, users, and product vendors to support ongoing service delivery.

Responsibilities

• Manage day-to-day operations, administration, and development of the BMC Remedy application.
• Perform L2 operational support, configuration changes, advanced configuration, and troubleshooting.
• Apply patches and scripted workarounds, maintain the platform, and resolve application and server issues.
• Conduct system integration testing for new integrations and assure data-source integrity.
• Translate business requirements into Remedy configurations, process models, data models, and workflow models.
• Create knowledge-base articles and standard operating procedures for routine activities.
• Coordinate with product vendors, L3 teams, and users on product issues, incidents, and changes.
• Provide 24x7 operational assistance, including on-call and weekend support as needed.

Requirements

• Reference work experience:
• Engineering degree in any field.
• 5+ years of experience in the telecommunications industry and 3+ years of hands-on technical operations and L2 support experience with the BMC Remedy ITSM suite.
• Experience with Remedy configuration and administration, including Smart IT, AR System Administration, Remedy ITSM modules, web services, CMDB, and integrations.
• Strong knowledge of ITIL concepts and IT service management, with hands-on administrator or developer experience with BMC Remedy versions 7.5, 7.6, 8.x, or 9.x.
• Experience troubleshooting BMC Remedy applications and servers, including server groups and performance issues.
• Knowledge of Remedy design practices and software development methodologies.
• Ability to quickly gain understanding of existing schemas and custom workflows.
• Working knowledge of Linux or UNIX commands and proficiency with Microsoft Excel and PowerPoint.
• Experience supporting business users, with strong verbal and written communication and problem-solving skills.
• Eligible to work in India.
• Available for rotational shifts and for 24x7 on-call and weekend support as needed.
• Exposure to Netcool or Oracle will be a value add.