About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities

Complete and submit prior authorization forms accurately and efficiently.
Research medications and treatments using trusted online resources, including Google and clinical databases, to understand their use and relevance to requests.
Communicate with healthcare providers and insurance companies to gather and verify information as needed.
Track and follow up on submitted authorizations to ensure timely approvals.
Maintain accurate records of all authorization requests and outcomes.

Requirements

At least 6 months BPO experience handling a US Healthcare Account
Knowledge in submitting and processing Prior-Authorization is a PLUS, not required

- Good verbal and written English skills

Willing to work onsite in Mandaluyong
Amenable working night shift

Benefits

What can we offer you?

- Competitive salary and benefits

Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us

- We encourage you to follow your passions and learn new skills

Our Commitment To You
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives