Technical skills
Technical writing
About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and
responsibilities
- Ensure documentation meets required standards and guidelines.
- Identify discrepancies and provide feedback as needed.
- Maintain organized records and track review progress.
- Collaborate with team members to meet productivity and quality targets.
- Review note sessions for accuracy and completeness.
Requirements
- At least 6 months BPO experience (Healthcare Account Experience is a PLUS)
- ABA experience is an advantage
- Strong attention to detail and accuracy
- Good written and verbal English communication skills
- Strong system navigation and multitasking abilities
- Ability to work independently and manage time effectively
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives