CUSTOMER FULFILLMENT ASSOCIATE

About this role

The Customer Fulfillment Associate reports to the Retail Store Manager and assists in the execution of all Marketing initiatives. He/she is responsible for interacting with the customers, store personnel, and the merchandizing management team to determine the product ranges, quantity of goods to order and specific stock levels for each assigned store. He/she ensures that CPJ distributed products are made available to consumers in an easy attractive display that encourages purchase over the competitors.

Key result areas:

 Stocks shelves, counters, tables and refrigerator with products in order to promote sales.

 Ensures all shelves and products are properly dusted and cleaned to reflect the brands’ image.

 Ensures the appropriate prices and bar codes are affixed to products displayed on the store shelves.

 Ensures that all CPJ products delivered to the customer are always available in the shopping area to the consumers.

 Advises Supervisor and Sales Representatives of products not listed in the store that could be added.

 Implements merchandising plan to maximize sale of products.

 Ensures that products are handled and stored in a manner to minimize damage.

 Ensures that products are displayed in a manner to encourage “first in, first out”.

 Ensures the proper use of POP materials

 Observes inventory levels and prompts management to reorder when levels are low.

 Prepares list of products that are unfit to sell for the Sales Representative to take action.

 Completes report by observing display and pricing of competitors' products.

 Gives feedback to management team as to customer query and concerns.

 Facilitates customers concerns, in regards to location of product, price, and use of merchandise.

 Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.

 Identifies key goals, objectives, or outcomes of promotional activities.

 Attends inventory counts as determined by management team.

 Attends meetings and training sessions as requested.

 Maintains quality results by following and enforcing CPJ standards.

 Completes all other duties or tasks that may be assigned or required of the position.

Skills and Specifications

• Driven to meet or exceed consumer expectations.
• Creative thinker, problem solver, takes responsibility, demonstrates personal
• integrity and honesty.
• Detailed oriented individual.
• Able to prepare basic reports and use of the appropriate mode of communication.
• Computer literate.
• Understanding merchandising methods and its impact on sales.
• Understanding promotion methods and its impact on sales.
• Ability to work effectively in a team-oriented environment.
• Ability to lift boxes weighing mainly 40 lbs.

Education/Qualifications

• At least High School certification with one to two years related experience
• Prior experience in the retail and consumer trade would be a distinct advantage