Customer Service Associate - (BAS)

About this role

Job Title: Customer Service Associate

Location: Sandton, Johannesburg, South Africa (Onsite)

Job Type: Permanent

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Associate to join our Sandton team. In this role, you will be responsible for delivering high-quality customer support across multiple channels, ensuring every interaction is handled with professionalism and efficiency.

You will play a key role in resolving customer queries, maintaining accurate records, and contributing to overall customer satisfaction. This is an onsite, client-facing role requiring flexibility to work across rotational shifts, including evenings, weekends, and public holidays.

Key Responsibilities

• Customer Support & Interaction
• ● Engage with customers via phone, email, and chat to address inquiries and provide accurate information.
• ● Deliver professional and empathetic customer service in every interaction.
• Issue Resolution
• ● Identify, troubleshoot, and resolve customer issues efficiently.
• ● Escalate complex queries where necessary to ensure timely resolution.
• Product & Process Knowledge
• ● Maintain a strong understanding of products, services, and policies.
• ● Apply this knowledge to provide accurate and relevant support to customers.
• Documentation & Reporting
• ● Accurately capture customer interactions and transactions within internal systems.
• ● Maintain clear and detailed records for reporting and future reference.
• Follow-Up & Customer Satisfaction
• ● Conduct follow-ups to ensure customer issues are fully resolved.
• ● Provide additional support where required to enhance the customer experience.
• Feedback & Continuous Improvement
• ● Gather and share customer feedback to support service and process improvements.
• Compliance & Standards
• ● Adhere to company policies, procedures, and regulatory requirements.
• ● Ensure all interactions meet quality and compliance standards.

Qualifications

• Essential:
• ● High school diploma or equivalent.
• ● Strong verbal and written communication skills.
• ● Good problem-solving ability and attention to detail.
• ● Basic computer literacy and ability to work with CRM systems.
• ● Ability to work independently and as part of a team.
• ● Flexibility to work rotational shifts, including evenings, weekends, and public holidays.
• Preferred:
• ● Previous experience in a customer service role.
• ● Experience within a BPO or contact centre environment.
• ● Exposure to CRM or customer support systems.
• ● Post-matric qualification (certificate or diploma).

What We Offer

• ● Work Model: Onsite role based in Sandton, Johannesburg.
• ● Development: Comprehensive training and ongoing learning opportunities.
• ● Career Growth: Clear pathways for progression within a global organisation.
• ● Culture: A collaborative, inclusive, and people-first environment.
• ● Perks/

Benefits

Competitive salary and exposure to international client operations.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.