Field Sales Executive - Airoli

About this role

We have an opening for Field Sales Executive

• Airoli

Role: Field Sales Executive

Location: Airoli

Experience: 0 to 4 years

Salary : 3 to 4 LPA

Job

Responsibilities

• Business Development (Sales):
• ● Achieve sales targets as per the branch's approved business plan
• ● Execute sales promotion activities within the assigned territory
• ● Ensure all Sales KPIs are achieved on a month-on-month basis
• ● Identify and follow up with prospective customers; respond to enquiries within defined timelines
• ● Maximise the conversion of enquiries into confirmed orders
• ● Ensure contract renewals are in line with company expectations
• ● Track market developments and identify new business opportunities
• ● Prepare and regularly update the Monthly Performance Grid (MPG)
• Customer Service:
• ● Ensure high-quality service delivery to all customers
• ● Maintain strong liaison and communication with clients
• ● Prepare and submit customer reports promptly
• ● Address customer complaints and work with Operations and Back Office to resolve them effectively
• ● Conduct detailed site inspections and SRAs
• ● Generate quotations through the system as per company guidelines
• ● Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• ● Set realistic and accurate customer expectations regarding pest management services
• ● Capture correct and complete customer information (email, two contact numbers, address with landmarks)
• ● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
• ● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
• ● Ensure new sales are visible in iCABS for planning and execution via Service Companion
• ● Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
• ● Avoid making direct service scheduling commitments to customers without planner confirmation
• Administration & Accounts :
• ● Ensure timely invoice submission and obtain necessary acknowledgements
• ● Coordinate with the Back Office for accurate and timely invoicing
• ● Share costings and customer expectations with Operations in advance
• ● Ensure timely submission of collections and review daily billing status with the Back Office team. Maintaining Systems and MIS
• ● Ensure timely and accurate updates in all sales-related systems
• ● Prepare daily and monthly sales reports
• ● Maintain an updated and organised customer database
• Key Result Areas:
• ● Business Development (Sales)
• ● Upselling
• ● Renewals (if assigned)
• ● Calls / Survey / Quotations/ PDSA as per the Regional plan
• ● Collection & DSO
• ● Customer Service
• ● On-Time Invoice Submission
• Competencies (Skills essential to the role):
• ● Strong interpersonal and networking abilities

● Effective verbal and written communication skills

• ● Proficient in client negotiation
• ● Target-oriented with a proven ability to meet goals

Requirements

• Educational Qualification / Other Requirement:
• ● Any Graduate (Any discipline)
• ● Proficient in MS-Office/G-Suite
• ● Experience
• Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
• ● Minimum 2 years of direct sales experience in Facilities Management services
• ● Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred)

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is.

We believe in:

● Service

● Relationships

● Teamwork

● Responsibility