Desktop Engineer

About this role

At Xtremax, we are passionate about leveraging technology to deliver innovative digital solutions that empower businesses and governments across the region. We are looking for a proactive and service-oriented Desktop Engineer cum Admin to join our IT team and ensure our internal technology environment operates efficiently, securely, and reliably.

Responsibilities

• Ensure standard desktop applications are regularly patched and updated.
• Manage Active Directory and Microsoft Entra ID.
• Perform root cause analysis for network problems, performance issues, and hardware failures.
• Prepare, install, and configure technologies and applications to support the operating systems and platforms used by the company.
• Prepare IT status reports.
• Implement, monitor, and maintain the security of systems and company data.
• Manage the company's network infrastructure, including firewalls, routers, and access points.

Requirements

• Minimum Diploma in IT (preferred) or a related field.
• At least 1–2 years of relevant working experience.
• Basic understanding of IT and cloud computing.
• Proficient in Windows, macOS, and preferably Linux.
• Experience with Microsoft support tools, including Active Directory (AD), Microsoft 365, Microsoft Entra ID, storage, and networking.
• Proficient in hardware and software installation.
• Good knowledge of computer components, peripherals, electrical systems, and hardware troubleshooting.
• Ability to diagnose and resolve software issues across various applications.
• Good understanding of networking fundamentals.
• Knowledge of best practices for maintaining system and data security.
• Basic knowledge of Ethernet and IP configuration troubleshooting.
• Ability to explain technical issues and solutions clearly to non-technical users.
• Familiarity with ISO 27001 and related standards.
• Able to manage facilities, prepare quotations, and handle other ad hoc duties as assigned.