Role signals
Customer support
About this role
We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- College Graduate with or without BPO experience OR 2nd year completed with at least 6 months of BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Cebu City
- Amenable to work on shifting schedule
- Can start ASAP
Benefits
- Free HMO
- Free Dependents
- 20% Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.