Technical skills

Data analysis

Role signals

Customer support

About this role

Customer Communications Representative

Albany, NY

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for a Customer Communications Support Specialist located at our office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently. Pay range $39,520 to $43,680 per year.

Qualifications

· A “customer first” attitude
· Excellent communications skills & time management
· Ability to multi-task & work independently

· Problem-solving skills

· Computer skills including Microsoft Word and Excel
· Experience in electronic customer communications via email and online help is a plus.
Responsibilities include but not limited to:
· Dispatch support for Service Technicians and Fuel Drivers
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Administrative tasks as assigned.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Maintain knowledge of our products & services so that you can successfully assist customers.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Ensure customer satisfaction and provide professional customer support.
· Miscellaneous tasks to support the company’s daily operations.
· Holiday coverage (rotation shared by all representatives)
Schedule:
· Monday
Friday 7:30am - 4:30pm
Supplemental pay types:
· Bonus pay

Requirements

Experience and License Requirements

· Customer Service Experience 3 years minimum
· Microsoft Word and Excel

Benefits

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance