Role signals
Customer support
About this role
Customer Support representative.
Answering customer questions and executing orders in the first contact around the entire Service Retail
Assist with phone banking ID and T-PIN & Postbank app setup.
Card blocking/unblocking/exchange Recording of phishing cases
Acceptance of payment transaction orders
Product information
Recording of complaints
If necessary, also sale of products/services (not at the moment).
Requirements
- Good linguistic expression in German (C1+);
- Conversational English skills (B1+);
- Active listening;
- Enjoy customer service;
- Willingness to solve even difficult cases in the first contact;
- Resistance to stress.
Benefits
Competitive Salary
Investment in Training
Relocation Package
Meal allowance
Opportunity to grow your career
Big multinational company, with a friendly international team