Role signals
About this role
Join our dynamic team at Cross Border Talents as a Support Representative for Croatian Speakers . We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.
Your
Responsibilities
- Respond to inbound customer inquiries in Croatian through various communication channels.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer issues and complaints effectively, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to enhance the overall customer experience.
Requirements
Requirements
- Fluency in Croatian (C1/C2 level or native speaker)
- Good command of English (B2 level)
- Previous experience in customer service or support roles is a plus
- Strong communication and interpersonal skills
- Ability to troubleshoot and resolve issues effectively
- Basic computer skills and familiarity with customer service software
- Willingness to work flexible hours, including shifts.
Benefits
Competitive salary package, reflecting your expertise and contributions.
Meal tickets
Private medical subscription
Reimbursement for public transportation subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your
exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Full payed training provided by the company
Exciting career growth opportunities within a globally renowned organization.
Engaging projects with leading global brands, offering diverse and rewarding experiences.
Supportive and collaborative work culture, fostering both personal and professional
development.