Technical skills
JavaScriptPythonJavaC#SQLIT support
Role signals
Customer support
About this role
Job Description:
- Provide Level 1 helpdesk support by assisting users with software-related issues and system
access.
- Log, track, and document issues using the company’s ticketing system.
- Assist senior developers in debugging, testing, and maintaining applications.
- Participate in software development tasks such as writing small modules, scripts, or bug fixes.
- Help document system features, technical procedures, and troubleshooting guides.
- Work closely with the development team to understand the software lifecycle and
deployment processes.
- Escalate complex issues to senior engineers when necessary.
Requirements
Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or
- related field
- Fresh graduate or up to 1 year of relevant experience
- Basic knowledge of programming languages such as Python, Java, C#, JavaScript, or similar
- Familiarity with databases or SQL is a plus
- Basic understanding of software development concepts
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
- Willing to handle both helpdesk support and development-related tasks