Technical skills
HTML & CSS
Role signals
Customer successCustomer support
About this role
Location: George Town, Penang, Malaysia
Salary: RM 2,800 - RM 3,300
Language Requirement: English & Mandarin
Working Hours: 9am to 6pm or 12pm to 9pm
Overview:
Respond to customer inquiries via phone and email.
Serve as the primary contact for customers on the client's website.
Embody the client's values of responsibility, quality, and excellence.
Responsibilities
- Assist customers in placing online orders and provide timely support.
- Handle payments and confidential information securely.
- Proactively support customers to enhance brand loyalty.
- Collaborate with team members to improve customer support experience.
- Stay updated through training and meet performance indicators.
Requirements
- Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
- Experience: Minimum 6 months in customer support; call center experience advantageous.
- Interpersonal
Skills
- Customer service orientation, active listening, problem-solving, and emotional intelligence.
- Technical
Skills
- Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
- Able to Write / read / speak mandarin fluently