Deputy Clubhouse Manager - Sherfield Oaks Golf Club

About this role

Location: Sherfield Oaks Golf Club

Reports to: Clubhouse Manager

Role Purpose

The Deputy Clubhouse Manager supports the Clubhouse Manager with the day-to-day running of the clubhouse, ensuring a welcoming, professional and consistently high standard of service for members, guests and visitors.

This is a hands-on role, supporting food & beverage operations, team supervision, stock control, events and clubhouse standards. The Deputy Clubhouse Manager will take responsibility for designated shifts and deputise for the Clubhouse Manager when required.

Key Responsibilities

• Clubhouse Operations
• Support the daily operation of the bar, restaurant, terrace and function areas.
• Deliver consistently high standards of food, beverage and customer service.
• Supervise the team during service, including briefings and shift allocation.
• Support the delivery of golf societies, functions and member events.
• Deal with day-to-day member and guest queries professionally.

Requirements

• Team & Stock
• Support the training, motivation and development of the clubhouse team.
• Assist with rotas, staffing and day-to-day team supervision.
• Support stock ordering, deliveries, stock takes and wastage control.
• Encourage appropriate upselling and good commercial awareness.
• Assist with EPOS, cash handling and basic operational reporting.
• Standards & Compliance
• Maintain high standards of cleanliness, presentation and service throughout the clubhouse.
• Follow food hygiene, health & safety and licensing requirements.
• Report maintenance, safety and operational issues promptly.
• Support the Clubhouse Manager in maintaining club policies and procedures.
• Experience
• 2–3 years' experience in hospitality, food & beverage or a supervisory/assistant management role.
• Experience working in a busy hospitality environment.
• Experience supervising or supporting a team.
• Good knowledge of food & beverage service and customer care.
• Golf club, country club, hotel or membership experience is desirable.
• Skills & Personal Qualities
• Excellent communication and customer service skills.
• Organised, reliable and able to manage priorities in a busy environment.
• Confident, approachable and comfortable leading a team during service.
• Commercially aware, with an understanding of stock control and upselling.
• Calm under pressure with a positive, hands-on approach.
• High standards of presentation, cleanliness and attention to detail.
• Flexible to work evenings, weekends and holidays as required.
• Food Hygiene Level 2 and EPOS/booking system experience are desirable.
• The Opportunity

An excellent opportunity for an experienced hospitality supervisor, senior team member or Assistant Manager looking to take the next step in their career within a friendly and established golf club environment.

Benefits

• Company Pension Scheme
• Training & Development
• Free Golf
• 50% discount on food
• Staff referral programme