Role signals
UI/UX DesignCustomer support
About this role
Patrique Mercier Recruitment FR is committed to connecting talented individuals with exciting career opportunities. We are currently looking for a Norwegian Speaking Customer Support Representative for Social Media. This position is ideal for those who are passionate about social media and enjoy helping customers navigate their online experiences.
Responsibilities
- Provide top-notch customer support to Norwegian-speaking clients via social media platforms.
- Respond to inquiries, comments, and concerns in a timely and professional manner.
- Assist customers with understanding products, services, and promotions offered through social media channels.
- Effectively manage customer complaints and engage in proactive problem-solving to enhance user experience.
- Document customer interactions accurately and track feedback for service improvement.
- Collaborate with the marketing and communications team to relay customer insights and support campaigns.
- Stay updated on social media trends and best practices to provide relevant support and recommendations.
Requirements
- Fluency in Norwegian and English, both written and spoken.
- Experience in customer service, particularly in social media or digital communications.
- Strong communication skills with an emphasis on a friendly and approachable demeanor.
- Familiarity with social media platforms and trends, including best practices for customer engagement.
- Detail-oriented with the ability to manage multiple inquiries efficiently.
- Strong problem-solving skills and a proactive attitude towards customer service.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks