Payments Specialist - Payment Investigations

About this role

We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some of the job responsibilities you’ll have are:

• Processing of local and foreign currency transactions and any investigation related to payments
• Responding to queries from other banks
• Raising RFI’s with clients
• Resolving Transaction Screening and Monitoring alerts for payment transactions
• Ensuring excellent customer service by interacting with customers and helping them through their issues
• Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
• Working with internal teams to resolve customer issues

The key competencies we’re looking for are:

• Experience in local and international payment, covering processes, investigation, dispute management
• Knowledge of Central Bank UAE regulations for payments
• Knowledge of SWIFT and related processes
• Cheque processing experience is a plus
• Good problem-solving skills in situations where there is no clear process or guidance
• Excellent communication skills and the ability to simplify complex processes for customers
• Great teamwork and the ability to support others even in a busy environment
• Flexible and open to an ever-changing environment and passion for working in a startup
• Perfect spoken and written English
• Arabic language a plus