Mandarin Trainer for Customer Service

About this role

Job Title -Trainer

Language

• Mandarin

Reporting to Training Manager

Location

• Penang

Responsibilities

• · Design effective training programs.
• · Prepare training materials.
• · Conduct training and refreshers.
• · Support and mentor new employees.
• · Conduct evaluations to identify areas of improvement.
• · Monitor, analyse & train trainees’ performance and call out any unusual trends.
• · Identify training needs by working with operations team and QA.

Requirements

Requirements

• · Degree in discipline or equivalent diploma
• · 3 years customer service experience with minimum 1 year training experience
• · Fast learner and independent
• · Minimum bi-lingual proficiency.
• · Language proficiency in English and Mandarin is mandatory.
• · Customer Service knowledge and/or experience is strongly preferred.
• · Proven experience as corporate trainer in the customer service industry is a plus.
• · Understanding of effective teaching methodologies and tools.
• · Willingness to keep abreast of new techniques in corporate training.
• · Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• · Affluent communication, presentation, and public speaking skills.
• · Organizational and time management abilities.
• · Critical thinking, analytical and decision-making abilities