Role signals
Customer support
About this role
Summary
Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?
We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.
Key Responsibilities
- Offer tech support via phone and email for domestic appliance clients.
- Conduct initial diagnostics and troubleshooting with 60 available processes.
- Escalate complex problems to appropriate departments.
- Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
- Handle minor repairs, follow-up on orders, and address complaints.
- Utilize three software programs for the support process.
- Cross-sell products as needed.
Requirements
- Near native level of Dutch.
- Advanced level of English.
- Experience in customer service or tech support (preferred).
- Strong communication skills (phone and email).
- Ability to handle and troubleshoot technical issues efficiently.
- Familiarity with software programs.
- Cross-selling skills are a plus.
Benefits
- Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus
- Meal allowance: €7.63 net/day
- Transport allowance: €20/month
- 100€/month fixed bonus
- 100€/month performance bonus
- Relocation package provided
- Offered Accommodation
- Excellent work opportunity in a leading multinational company
- Private health insurance
- Stable work and career progression
- Continuous training and integration phase
- Refund of initial flight expenses
- Free annual flight to the homeland
- Free Portuguese language courses, surfing, soft trekking, and much more.