Role signals
Legal
About this role
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of
Responsibilities
- Review daily arrival lists and prepare for the arrival of Korean-speaking guests.
- Provide warm, personalized, and attentive service to guests throughout their stay.
- Assist VIP and special-category guests with their requests and ensure their expectations are met.
- Prepare and coordinate welcome amenities, guest information, and relevant collateral prior to arrival.
- Provide accurate information regarding hotel facilities, services, dining venues, and resort activities.
- Proactively anticipate guest needs and establish positive, professional relationships with guests.
- Assist guests with various arrangements, including transportation, dining reservations, activities, and other special requests.
- Handle guest inquiries and concerns professionally, ensuring timely follow-up and appropriate resolution.
- Coordinate with relevant departments to ensure seamless and personalized guest experiences.
- Address guest complaints with professionalism and escalate complex matters to the Guest Relations Manager when required.
- Maintain a high standard of service in accordance with AYANA’s service standards, policies, and procedures.
- Ensure compliance with applicable health, safety, quality, and operational standards.
Requirements
- Open to Indonesian citizens with fluent Korean language proficiency.
- Minimum 1 year of relevant experience in Guest Relations, Guest Services, Front Office, or a similar position within a luxury hotel or resort.
- Fluent in Korean and English, both written and spoken.
- Strong interpersonal and communication skills with a genuine passion for delivering exceptional guest experiences.
- Experience with OPERA or other hotel operating systems is an advantage.
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Well-groomed, professional, confident, and able to represent the hotel with a high level of professionalism.
- Strong problem-solving skills with the ability to remain calm and composed in a fast-paced environment.
- Flexible, team-oriented, and able to work effectively with guests and colleagues from diverse cultural backgrounds.