Field Supervisor, Mental Health Services

About this role

Field Supervisor

Pay: Starting at $20/hour

About the Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

What You'll Do

• Client Onboarding & Compliance
• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations
• Direct Care Support
• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
• Caregiver Oversight
• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager
• Quality Assurance
• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans
• General Support
• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager
• What You'll Need
• High school diploma or equivalent required; some college or post-secondary education preferred
• Reliable transportation and a working phone