Security Engineer -CT-FNC240612 003/01

About this role

We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.

Responsibilities

• · Manage, configure, and upgrade a diverse range of security technologies.
• · Respond to fault alerts and customer escalations for managed security technologies.
• · Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
• · Escalate incidents and problems within SLA to internal technical teams or external product vendors.
• · Prepare and submit incident reports for high-severity incidents.
• · Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.
• · Perform regular configuration backups on managed security products.
• · Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
• · Create and update technical documentation on managed security technologies.
• · Generate monthly reports according to service scope requirements.
• · Adhere to organizational and project security policies, procedures, and best practices.
• · Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
• · Lead and support customers in security incident response and resolution.
• · Demonstrate strong teamwork and leadership qualities.
• · Maintain a customer-focused approach with excellent interpersonal skills.

Requirements

• · Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.
• · Minimum of 5 years’ experience in IT infrastructure operation and/or support.
• · Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).
• · Excellent critical thinking and problem-solving skills with a passion for information security.
• · Fluent in both written and spoken English, with strong interpersonal skills.