Methods

Operations

Role signals

Customer support

The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-

day operations and an exceptional client service to ensure proper execution of the pest management

services as per Boecker® standards.

 Implement the standards set in Boecker® Operations Manual.
 Confirm scheduled appointments one day in advance in coordination with the operations
officers/senior officers.
 Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and
circulate data in correct channels when needed.
 Suggest improvements for reports and forms based on client’s feedback.
 Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering
reports.
 Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-
up action by the Operations Manager.
 Assist in organizing training sessions.
 Answer clients’ inquiries regarding services, complaints and technical issues.
 Assist in coordinating and following up with clients on sanitation and proofing recommendations.
 Provide feedback for technicians regarding clients’ problems.
 Assist in checking the Treatment Reports and report any negative finding.
 Handle effective system data entry, electronic filing and archiving system.
 Represent Boecker® in exhibitions, forums, and other events.

 Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
 At least 1-year experience in relevant field.
 Proven experience in customer service or a similar role.
 Excellent communication skills, both written and verbal.
 Strong problem-solving abilities and attention to detail..
 Proficiency with customer service software, databases, and tools