French Customer Advisor - Lisbon

About this role

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match.

Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities

• As an French Speaking Advisor you will have the responsibilities below:
• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

• To be selected as an French Speaking Advisor, you need to have the requirements below:
• Have a native level of French (written and oral) and fluent in English (B2)

- Are passionate about entertainment and media enterprise

• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices
• Be eligible to work in Portugal by either having EU passport or valid work permit to work legally in the country.

Benefits

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance

- Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Base Salary: 895€ gross per month per 14 months
• Performance Bonuses: 100 euros gross per month - 12 payments per year.
• Transport allowance - 20 euros per month
• Meal allowance - 7.23 euros per working day
• Accommodation provided by the company. This option is only available for candidates coming from abroad.