Technical skills
Data analysis
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Chinese Simplified Speaking Customer Service Representative for a leading Automotive Company located in Greece. This role is perfect for individuals who are passionate about the automotive industry and excel in providing exceptional service to Chinese-speaking clients.
Responsibilities
- Provide outstanding customer service to Chinese-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries related to vehicle specifications, services, and maintenance.
- Handle customer complaints and issues professionally, ensuring high levels of satisfaction.
- Educate clients about automotive products and services, helping them make informed decisions.
- Maintain a comprehensive understanding of company offerings and industry trends to provide accurate information.
- Document all customer interactions accurately and maintain detailed records.
- Collaborate with internal teams to address complex customer inquiries and ensure seamless service delivery.
Requirements
- Fluency in Chinese Simplified and English, both written and spoken.
- Experience in customer service, preferably in the automotive or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational capabilities.
- A passion for automobiles and willingness to learn about new automotive technologies and products.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks