Técnico de Serviços/Service Technician

About the Job

This is a full-time on-site role for a Service Engineer located in São Paulo. As a Service Engineer, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of Dingli's aerial work platforms. The Service Engineer will also need to communicate effectively with customers and team members.

Responsibilities

• Field and workshop maintenance on AWP's & material handling products.
• Resolve any warranty issues as required and communicate any problems limiting a repair completion.
• Provide technical product support for Dingli employees, customer representatives and equipment.
• Support Dingli customer base by traveling to sites around the Brasil region for Dingli equipment sales and repairs when required.
• Continue to advance skills, licensing and qualifications where necessary to complete the roles and responsibilities of your employed position with Dingli.

Requirements

• Prior experience in servicing and maintaining AWP/MEWP, preferably within the machinery industry.
• Strong technical knowledge and understanding of mechanical and electrical components.
• Excellent problem-solving skills with the ability to diagnose and resolve issues efficiently.
• Knowledge of equipment rental companies in Brasil will be a definite advantage.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Strong customer service orientation and the ability to build and maintain relationships with clients effectively.
• Willingness to travel to customer sites as required for on-site service and support.
• Fluent written and spoken English or Chinese.