Operations Officer

About this role

The Operations Officer

• Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.

Rentokil Boecker® Operations Officer

• Corporate is held accountable for the below job

responsibilities

• ● Implement the standards set in Rentokil Boecker® Operations Manual.
• ● Schedule appointments as per client’s availability.
• ● Arrange a proper dispatching for all teams.
• ● Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• ● Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• ● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• ● Arrange and confirm distribution of promotional items as per the marketing calendar.
• ● Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
• ● Handle call backs and solve them within 48 hours.
• ● Follow up on the Call Back report.
• ● Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
• ● Generate and submit the assigned reports to concerned management.
• ● Handle the client’s data accurately and timely on Rentokil Boecker® systems.
• ● Review submitted treatment reports and take action when deemed necessary.
• ● Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.
• ● Schedule yearly pest control treatments and follow up on their execution.

● Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.

• ● Advise technicians on pending payments to be collected from clients.
• ● Prepare an overtime report and submit it to the Operations Manager for approval.
• ● Assist the Operations Manager in preparing and delivering training sessions when needed.
• ● Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.
• ● Act as a PMP ambassador and enhance communication between PMP and other team members.
• ● Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties.

Requirements

• ● A Female, Arabic Speaker candidate shall be considered
• ● At least 2 years of experience in operations or relevant field.
• ● Effective decision making and problem-solving skills.
• ● Excellent verbal and written communication skills.
• ● Remarkable attention to details.

Benefits

● 22 vacation days per year

● medical insurance class A

● 1 ticket per year to visit home country