ServiceNow Developer -ITSM

About this role

ServiceNow Developer – ITSM

Experience: 3–5 Years

Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification .

Key Responsibilities

• · Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• · Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management .
• · Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
• · Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
• · Configure Service Catalog items, catalog variables, record producers, and request workflows.
• · Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• · Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
• · Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
• · Follow ServiceNow development best practices, coding standards, and update set management processes.
• · Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
• · Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Required Skills

• · 3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
• · Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• · Good hands-on experience with JavaScript and ServiceNow scripting.
• · Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• · Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
• · Experience with REST/SOAP integrations and ServiceNow APIs.
• · Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
• · Knowledge of update sets, application deployment, testing, and troubleshooting.
• · Strong analytical, communication, and problem-solving skills.
• ·
• Certification & Qualification
• · ServiceNow Certified System Administrator (CSA) certification is mandatory.
• · A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• · Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.