DT
DeepSource Technologies

L2 Support Engineer (Saudi National) - Riyadh,KSA

Full-time
Riyadh, Riyadh Province, savia Workable ATSPosted Aug 26, 2026
Match with my CV

Technical skills

SRE

Role signals

Customer support

About this role

Role Overview

We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

  • Provide second-level support for Linux and Windows platforms
  • Perform advanced system and application monitoring & analysis
  • Troubleshoot OS, application, and connectivity issues
  • Manage incidents through ticketing tools and ensure SLA adherence
  • Support on-site technical interventions when required
  • Collaborate with higher support tiers and vendors
  • Communicate directly with clients for issue handling and updates
  • Contribute to operational improvements and preventive actions

Requirements

  • Strong Linux / Windows administration experience
  • Solid understanding of monitoring and performance analysis
  • Good networking troubleshooting capabilities
  • Experience with ticketing / ITSM tools
  • Strong English fluency

• Strong communication & client-facing skills

  • Saudi National

Before you apply

  • 1Which parts of your CV prove experience with SRE and Customer support?
  • 2Which recent work examples would make your application stronger for this role?
  • 3What details from the original source listing should you confirm before applying?

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