Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is excited to present an opening for a Finnish Speaking Frontline Support Representative. This position is perfect for individuals passionate about providing exemplary customer service to Finnish-speaking clients. Join our dedicated team and play a crucial role in ensuring outstanding client experiences.
Responsibilities
- Deliver exceptional frontline support to Finnish-speaking clients through phone, email, and live chat.
- Assist customers with inquiries regarding products, services, and account inquiries.
- Troubleshoot and resolve customer complaints efficiently, aiming for high satisfaction levels.
- Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
- Collaborate with team members to maintain high service standards and improve customer experiences.
- Identify opportunities for service improvement and contribute to best practices implementation.
- Stay informed about company products and services to provide accurate information to clients.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service or a relevant support role is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Able to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with CRM software and basic computer skills.
- Positive attitude and a commitment to delivering outstanding customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...