About this role
We are looking for Service Desk Engineer (L1)
- Japanese (Speaking, writing, Reading) with 8+ years of experience.
Requirements
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
- The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information