Customer Service + Sales Support

About this role

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

About the role

In this office-based role , you will be the first point of contact for customers , working closely with internal teams and external partners. You’ll be responsible for selling stainless and aluminium products.

What You’ll Be Doing

• Responding to inbound enquiries via phone and email in a timely and professional manner
• Proactive customer outreach through outbound calling
• Processing customer orders and preparing accurate quotes
• Proactively following up with customers to ensure satisfaction and gather feedback
• Collaborating with the sales team to support business development and identify opportunities
• Building and maintaining strong customer relationships
• Assisting with stock management and inventory control
• Handling general administrative tasks as needed

Requirements

• On-site Monday to Friday 8.00am-4.30pm
• Knowledge/ experience with in the Metal industry an advantage
• Previous customer service and sales experience (preferred but not essential)
• Ability to work independently and part of the team
• Attention to detail

- Intermediate computer skills

• Please note that, as health and safety are important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

Benefits

• On the job training
• Generous parental leave policy
• Employee Assistance Programme
• Professional but relaxed company culture

If the above sounds like you, please submit your details through the application form, and we’ll be in touch ASAP. We’d love to hear from you!