Customer Service Administrator

About this role

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.
• Identifying opportunities for upselling and cross-selling.
• Supporting sales teams to achieve and exceed account targets.
• Collaborating with internal teams to streamline processes and improve workflows.
• Maintaining accurate records using CRM and sales software such as Sage.

Requirements

• What We’re Looking For
• The successful candidate will demonstrate:
• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.
• A hands-on approach, with the ability to problem-solve and think proactively.
• Ability to adapt to new technologies and contribute to process improvement.
• A team-player mentality with the confidence to work independently.
• Desirable:
• Experience in distribution, logistics, or manufacturing industries.
• Customer service or sales-related qualifications.
• Familiarity with process automation tools.
• This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 - £32,500 per annum

Company wide Bonus

Hours: Full-time, 8am- 4.30pm Monday- Friday