Role signals
About this role
Jack Brown's Beer & Burger Joint is a dive bar with a top-notch burger, founded by childhood best friends Aaron Ludwig and Mike Sabin. We pride ourselves on providing great quality food in a fun and lively atmosphere. We are currently seeking an enthusiastic and experienced Front of House (FOH) Shift Lead to join our team at Green Hills in Nashville . In this role, you will be crucial in ensuring that our restaurant runs smoothly during shifts while delivering excellent customer service.
Your primary responsibilities will include overseeing FOH staff, coordinating front-of-house operations, and maintaining high standards of service and cleanliness throughout the dining area. As an FOH Shift Lead, you will foster a positive and efficient work environment, ensuring our guests receive a memorable dining experience.
Responsibilities
- Assist in managing the front-of-house team and ensuring all staff are trained and performing their roles effectively
- Monitor guest experience and address any concerns or requests promptly
- Ensure that the dining area is clean, organized, and well-stocked
- Collaborate with kitchen staff to ensure seamless service and communication
- Support management in staffing, scheduling, and inventory control as needed
- Enforce health and safety regulations and maintain a safe working environment for all employees
Requirements
- Prior experience in a FOH Shift Lead or supervisory role in a restaurant setting
- Strong understanding of customer service principles and front-of-house operations
- Excellent leadership and communication skills
- Ability to handle high-pressure situations while maintaining a positive attitude
- Detail-oriented with strong organizational skills
- Ability to multitask and manage time effectively
- Flexible availability, including evenings and weekends