Apple Systems Engineer - Helpdesk

About this role

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening.

- Excellent personal planning and work organisation skills

• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following:
• Jamf Certified
• Jamf Pro CCA or 300
• Jamf Protect or 270 or above
• Knowledge of modern Jamf management including Blueprints & SSO
• Apple School Manager
• Apple Business
• Entra ID
• Jamf Connect

- Psso

• Jamf Protect
• Jamf Security Cloud

Benefits

A sneak peak at some of our employee benefits...

· Gym membership contribution

· Health Cash Plan

· Increased annual leave with length of service

· Free annual leave on your birthday

· Length of service bonus

· Free Will Writing service

· And more!