Helpdesk Support Technician

About this role

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues—escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory

Requirements

• 1–2 years of IT support experience (internships or part-time roles count too!)
• Strong communication skills—you’re just as comfortable talking to people as you are working with machines
• Curious, proactive, and eager to learn
• Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
• Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
• Experience supporting remote users or working in a legal or professional services environment preferred
• Comfortable working with:
• Windows 10/11, Windows Server 2019/2022
• Microsoft Office Suite
• Printers, desktops, laptops, and mobile devices
• Basic networking concepts (IP, DNS, DHCP)
• Active Directory (bonus points for experience with Group Policy)

Benefits

• Competitive Base Salary
• Medical, Dental, and Vision Coverage; 401K plan with company match
• Company paid Life Insurance
• Short and Long Term Disability
• PTO, Float holiday
• Paid Parental Leave