Role signals
Customer support
Roles & Responsibilities
- Key Accountabilities:
- Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
- On-site hardware and software troubleshooting
- Work closely with the customer’s engineering team to provide technical consultation and on- and off-site support
- Advise customers/dealers for all warranty issues
- Conduct technical investigation and ensure prompt closure
- Review technical challenges and propose suitable technical solutions
- Liaise with factory central support team to address product support issues
- Provide technical training to dealers/customers
- Provide technical training to internal technical staff
- Any other ad-hoc duties as assigned by superior
Requirements
- Education & Experience
- Degree in Electrical / Mechanical / Mechatronic Engineering, or
- Diploma in Engineering field with 10 years of working experience
- Skills & Competencies
- At least 1 years of hands-on experience with handling equipment ( forklifts, crane, lifting equipment, rotating equipment, conveyor belts, machinery
- Good knowledge in high voltage systems, engines, transmissions, hydraulics, and electrical systems
- Background in Control Systems and/or Mechatronics or AVG is a plus
- Team player with strong problem-solving skills
- Excellent interpersonal and communication skills
- Must be independent and possess initiative
- Able to work closely with internal stakeholders and provide technical support
- Willingness to travel is required
Benefits
Chan Chee Meng