Role signals

Customer support

About this role

Job description

Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Japanese to English or Chinese and vice versa.
Report and minutes writing in Japanese and/or English.
Attend Japanese client meeting if required.

English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
2-3 years of experience of working in a global environment in a similar position of advantage.
Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates

Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
Ability to solve and analyze information accurately with appropriate speed and guidelines
Team player
Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry
Working condition:
12 month contract fixed
Onsite (Shift-based, 2 days off a week)
9am~6pm (1 hour break)