IT Support Engineer- ST-ANC230519 034/1

About this role

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Requirements

• Operational Experience : Prior exposure to IT operational environments is advantageous.
• Team-Oriented : Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter : Ability to work independently and take ownership of your tasks.

- Qualifications

• Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast : A passion for IT Service Management and a willingness to work rotational shifts.
• Why Join Us?
• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance : Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance : Receive a transport allowance to cover your commuting needs.
• Standby Allowance : Standby duties are compensated with a standby allowance.
• Public Holiday Pay : Earn additional pay for public holidays.
• If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you!

Requirements

• System Implementation & Configuration : Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support : Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation : Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring : Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise : Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Benefits

In the course of your tenure as IT Support Engineer , you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.