Customer Service Representative

About this role

We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops an automotive diagnostic device connected to a mobile app , allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what’s happening with their vehicle and guiding them through the

next steps

.

This is NOT a sales role . It is a customer support position , focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

100% on-site position at WeWork – Av. Las Américas, Country Club .

Responsibilities

• Serve as the first point of contact for U.S.-based users via phone, email, and chat
• Assist customers when there is an issue with their vehicle or diagnostic device
• Resolve issues during the call when possible; otherwise, create and manage tickets for other teams
• Clearly explain

next steps

and follow up with users until resolution

• Document interactions and feedback in the CRM system
• Collaborate with technical and support teams to resolve complex cases
• Provide product guidance and onboarding support when needed
• Share customer insights to help improve the product and support processes

Requirements

• 3+ years of experience in customer service or customer support
• Experience supporting U.S.-based customers (preferred)

- Strong communication and problem-solving skills

• Comfortable handling calls and explaining technical or product-related topics
• Experience using CRM or ticketing systems
• Strong organizational skills, attention to detail, and ability to multitask
• Availability to work on-site at WeWork (Av. Las Américas, Country Club)
• Open to a contractor arrangement (initially without benefits)
• Occasional schedule flexibility if required