Technical skills
Data analysisBusiness intelligence
Methods
Operations
About this role
- Analyse existing operational processes to identify improvement opportunities.
- Develop and implement process improvement initiatives using appropriate methodologies.
- Monitor performance metrics and KPIs to evaluate process efficiency.
- Collaborate with cross-functional teams to standardize and optimize workflows.
- Document processes, procedures, and improvement plans.
- Support automation and digital transformation initiatives where applicable.
- Conduct root cause analysis and recommend corrective actions.
- Provide regular reports and insights to management on process performance.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
- 3–5 years of experience in process improvement, operations, or quality management specially in food delivery industry.
- Experience with process mapping ‘VISIO or ARIS” plus workflow analysis.
- Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.) is preferred.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office, especially Excel or Google sheets, PowerPoint and Metabase.