Technical skills
IT support
Role signals
Customer support
About this role
The Company:
Our Client is a multinational technology leader in the industry that is expanding the business.
The Role
As a Desktop Engineer , you will be responsible for the following:
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Asset inventory tasks.
- Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
Requirements
- 1 year or more of Windows 10 and Microsoft Outlook Client.
- 1 year experience providing desktop remote support
- Clear Spoken & Written English.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
- Demonstrate knowledge in the support of workstations, and related components.
- Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
- Have knowledge with desktop operating systems, including Microsoft Windows 10.
- Good verbal and written communication skills.
- Good coordination skills.
- Ability to prioritize effectively and work with a sense of urgency.
- Effectively communicates with teammates and managers.