Implementation Analyst

About this role

We are looking for a professional who is passionate about implementation projects and eager to grow and develop in this area. If you identify with these qualities and are looking for a challenging opportunity to put your knowledge into practice, we would love to have you join our team as a Junior Implementation Analyst.

Requirements

• Assist with mapping and documenting processes.
• Configure the system using technical information provided by clients or internal stakeholders.
• Configure client testing and production environments to enable the use of system features and resources.
• Validate and deploy extensions developed within the client environment, ensuring they are ready for presentation and use.
• Prepare and conduct training sessions for clients and other company employees.
• Provide support to internal and external clients by providing information and guidance on matters related to the area of expertise.
• Ensure greater user engagement with Labsoft's services and products.
• Guide clients in identifying and purchasing equipment and infrastructure installation services required to support the systems provided.
• Research, compile, develop, and share up-to-date information with relevant stakeholders.
• Analyze and investigate system issues, failures, and logs.
• Identify and propose process and procedure improvements related to the implementation process.
• Collaborate with other project team members and cross-functional teams to ensure the necessary technical understanding and alignment for successful project execution.
• Study and analyze the impacts and applications of system resources resulting from configuration changes.
• Propose and develop initiatives aligned with strategic guidelines, including work plans and budgets.
• Follow the department's and company's methodologies, standards, policies, and procedures.
• Delegate and manage tasks for assistants and interns to support and streamline activities.
• Perform other duties related to the implementation and customer support processes, as assigned by the supervisor.
• Bachelor's degree in Chemistry, Biology, or a related field.
• Experience working with laboratory routines and processes.
• Intermediate Excel skills.
• Advanced or fluent English.
• Strong data analysis and report-writing skills.
• Strong communication and teamwork skills.
• Good presentation and training skills for user training.
• Proactive and organized.
• Basic knowledge of ISO/I

Benefits

• Medical Insurance
• Profit Sharing
• Meal allowance
• Food allowance
• Gympass