Senior Executive/Manager/Senior Manager (Exit Management)

About this role

The jobholder will lead a team to handle the administration and processing of exits (i.e., Retirement and Resignation) for MHA to ensure audit-compliant operation efficiency and effectiveness, as well as provide smooth employee experience for MHA officers.

He/She will need to deliver timely, accurate and quality services, in accordance with the service level agreement and comply with Government Instruction Manual (IM), MHA-specific policies and other prevailing guidelines and directives. He/She will have to work closely with both internal and external stakeholders and vendors (e.g, Vital, PSD, NCS) to deliver quality HR services with professionalism.

Key Deliverables

• Timely and accurate processing of all exit cases (e.g. resignation, contract expiry, retirement, termination) in accordance with prevailing policies and service standards
• End to end coordination of exit activities, such as checks on outstanding liabilities, bonds, discipline matters affecting exit, as well as issuance of COS/COSC etc.,
• Handles the resolution of complex or exceptional exit cases by working closely with relevant internal and external stakeholders to ensure consistent, good outcomes
• Proactively identifies recurring exit issues and proposes actionable recommendations for process or system improvements to enhance efficiency and service quality
• Provides advice to officers and HTDs on exit procedures, processes and guidelines
• Manages end-to-end case documentation and progress tracking to support timely decisions and case closure
• Leverage data analysis and digital tools to streamline processes, enhance decision-making and deliver measurable service outcomes

Requirements

• Meticulous and self-driven individual who is able to carry out job responsibilities with minimal supervision.
• Possesses strong critical thinking, analytical, and problem-solving abilities, complemented by excellent written communication skills and a keen eye for detail
• Comfortable working with data and adopting new technologies; proficiency in Microsoft Excel, AI tools, and/or HRPS is an advantage
• A collaborative team player with strong interpersonal and negotiation skills, able to build effective relationships with internal teams and external stakeholders to achieve shared goals. Preferably with supervisory experience
• Key Deliverables
• Timely and accurate processing of all exit cases (e.g. resignation, contract expiry, retirement, termination) in accordance with prevailing policies and service standards
• End to end coordination of exit activities, such as checks on outstanding liabilities, bonds, discipline matters affecting exit, as well as issuance of COS/COSC etc.,
• Handles the resolution of complex or exceptional exit cases by working closely with relevant internal and external stakeholders to ensure consistent, good outcomes
• Proactively identifies recurring exit issues and proposes actionable recommendations for process or system improvements to enhance efficiency and service quality
• Provides advice to officers and HTDs on exit procedures, processes and guidelines
• Manages end-to-end case documentation and progress tracking to support timely decisions and case closure
• Leverage data analysis and digital tools to streamline processes, enhance decision-making and deliver measurable service outcomes