German Customer Service Representative - Lisbon

About this role

We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You’ll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Requirements

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.
• Previous experience in customer support or back-office operations is a plus.

Benefits

• On-site in Lisbon
• Accommodation provided and bills covered
• Private health insurance from day one.
• Relocation package on offer: refund the initial flight ticket to Portugal
• Possibilities of career progression after 6 months.
• Paid training and career development programs.
• Multicultural and collaborative team environment.