Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Food & Beverage industry. This role is perfect for individuals who are passionate about customer service and seeking to work with a leading company in a dynamic sector.
Responsibilities
- Provide outstanding customer service to German-speaking clients across various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding products, orders, and general information concerning the Food & Beverage offerings.
- Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction.
- Collaborate with internal teams to address and resolve complex issues effectively.
- Maintain up-to-date knowledge of product offerings, promotions, and industry trends.
- Document all customer interactions precisely and provide regular reports on customer feedback and issues.
- Support marketing initiatives by gathering and reporting customer insights.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the Food & Beverage industry.
- Strong communication skills with a customer-centric attitude.
- Ability to troubleshoot issues and offer tailored solutions to customers.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills and the ability to work in a fast-paced environment.
- Passion for food and beverage and a desire to enhance customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks