About this role

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

Assist customers with their online orders, deliveries, payments, and returns.
Handle sensitive information in accordance with company policies.
Work closely with internal teams, carriers, and financial institutions to resolve issues.
Proactively identify and escalate complex problems when necessary.
Contribute to maintaining high customer satisfaction across all channels.

Requirements

Fluent in German (mandatory) and advanced English.
Excellent communication and problem-solving skills.
Ability to work efficiently under pressure while maintaining accuracy.
Team-oriented mindset and ability to work independently when needed.
Interest in professional development and performance metrics.

Benefits

Equipment provided for work from home.
Free private health insurance after 6 months.
Meal allowance
14 payments per year.
Paid training and opportunities for career progression.
Multicultural team environment.