Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is excited to invite applications for the position of Italian Speaking In-Game Support Analyst. This role is specially designed for individuals who are passionate about gaming and exceptional at providing customer support. As an In-Game Support Analyst, you will play a crucial role in ensuring that Italian-speaking players have a seamless and enjoyable gaming experience by addressing their concerns and providing technical assistance.
Responsibilities
- Provide real-time support to Italian-speaking players via in-game chat, email, and community forums.
- Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance.
- Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up.
- Communicate effectively with players to help them understand game mechanics, features, and updates.
- Collaborate with the game development team to provide feedback on player experiences and recurring issues.
- Stay informed about the latest game updates, features, and industry trends to enhance support delivery.
- Contribute to the continuous improvement of support processes and player satisfaction initiatives.
Requirements
- Fluency in Italian and English, with strong verbal and written communication skills.
- Prior experience in customer support, especially in the gaming industry, is preferred.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- An avid gamer with a deep understanding of gaming concepts and community dynamics.
- Ability to work flexible hours, including evenings and weekends, to accommodate player needs.
- Experience with ticketing systems and customer support tools is a plus.
- Enthusiastic, empathetic, and committed to providing an exceptional player support experience.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...