Guest Sales Associate, Greater Chicago

About this role

Guest Sales Associate | Chicago

Great energy. Big personality. Uncapped potential for growth.

At EWC Growth , smooth is just the start. We're one of the largest and fastest-growing franchisees of European Wax Center, with 52 locations (and counting!) across five states. And Chicago? It's our largest market, with even bigger plans ahead. We're looking for outgoing, sales-driven Guest Sales Associates (GSAs) who know how to turn a first-time visitor into a loyal guest.

If you love beauty, skincare, connecting with people, and crushing sales goals, this might just be your next obsession. We're looking for natural relationship-builders who bring personality, confidence, and a passion for delivering an unforgettable guest experience. We're looking for individuals to support the following centers:

Lincoln Park | Lincoln Square | Logan Square | Old Town | River North

South Loop | Southport | Streeterville | West Loop | Wicker Park

The Role | Be the Face of Smooth

As a Guest Sales Associate, you're the first hello, the friendly face, and the reason our guests can't wait to come back.

You'll own the front-of-house experience, introduce guests to our exclusive skincare products, recommend services, and help them discover the benefits of a consistent waxing routine.

This isn't your typical front desk job. It's beauty, sales, hospitality, and a whole lot of personality.

What You'll Be Doing

• Make Every Guest Feel Like a VIP
• Create an inviting, energetic atmosphere where every guest feels welcomed, comfortable, and confident.
• Build genuine connections through personalized conversations and exceptional service.
• Manage guest check-ins, check-outs, appointments, payments, and reservations.
• Help guests discover the convenience of pre-booking and using the European Wax Center app.
• Sell Smooth. Build Confidence. Crush Goals.
• Become an expert on European Wax Center services, Wax Passes, and exclusive skincare products.
• Recommend services, add-ons, and retail products tailored to each guest's needs.
• Educate guests on the savings and benefits of Wax Passes.
• Drive sales through authentic conversations, product knowledge, and a passion for helping guests look and feel their best.
• Celebrate wins, embrace feedback, and contribute to a high-performing team.
• Keep the Center Running Beautifully
• Support daily opening and closing procedures.
• Maintain an organized reservation book and coordinate appointments with Wax Specialists.
• Keep the lobby, retail displays, and guest areas sparkling clean and inviting.
• Partner with center leadership to support daily operations, promotional events, and team goals.
• Bring reliability, professionalism, and positive energy to every shift.

Requirements

• You don't need years of beauty experience to make an impact. We're looking for people who know how to connect, sell, and create an experience worth coming back for.
• 2+ years of customer service or sales experience , ideally in retail, beauty, hospitality, or another guest-facing environment.
• High school diploma or GED.
• A naturally outgoing, personable, and confident communication style.
• A passion for beauty, skincare, wellness, or helping people feel their best.
• A sales mindset — you love setting goals, celebrating wins, and earning incentives.
• Strong organizational skills, attention to detail, and the ability to multitask.
• A coachable attitude and willingness to learn new products, services, and selling techniques.
• Flexibility to work evenings, weekends, and occasional promotional events.
• A professional appearance and commitment to EWC Growth's service standards.
• Bonus points if you've worked in beauty retail, cosmetics, salons, spas, fitness, or another membership-driven business!
• Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

Compensation : $17.50/hour + commission

And the benefits don't stop there.

• Complimentary Waxing Services — yes, really!
• 50% Off Exclusive Skincare Products — your skincare routine just got an upgrade.
• 401(k) Plan for eligible employees.
• Sick Leave .
• Company-Paid Life & Disability Insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Ongoing Training & Recognition Programs — because your wins deserve to be celebrated.
• Real Career Growth — develop your skills and explore opportunities to advance into center leadership.

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.