Role signals
Customer supportFinance
About this role
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Finance industry. This position is ideal for individuals who are passionate about finance and dedicated to providing excellent customer support to Portuguese-speaking clients.
Responsibilities
- Deliver high-quality customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries related to their financial accounts, products, and services.
- Provide support in resolving customer complaints and issues, ensuring a smooth and satisfactory resolution.
- Maintain up-to-date knowledge of financial products and services offered by the company.
- Document all customer interactions accurately and update customer records as necessary.
- Collaborate with internal teams to address complex inquiries and improve customer experience.
- Adhere to company policies and regulations while maintaining confidentiality.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the finance or banking sector.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion and professionalism.
- Familiarity with financial products and services is a plus.
- Proficiency in customer service software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks